Smart customer portal / service portal

Nowadays, good products and services are no longer enough to inspire customers. They expect uncomplicated, digital and above all transparent business processes - before, during and after the purchase.

With an innovative B2B portal, you create a central, mobile and, above all, 24/7 contact point for all enquiries in the after-sales service process. Set new standards for a smart, efficient and future-oriented interaction with your customers and raise your business relationship to a new level. Because nothing strengthens a brand more than positive experiences - in service as well as in everyday life!

A highly efficient experience Platform presents you as a strong, trustworthy and innovative partner and enables your company to develop promising future business models.

Your customers expect simple, fast and convenient shopping experiences as well as offers that are tailored exactly to their needs. Convince with a modern one-stop shop with responsive design and workflows that adapt to the individual needs of your customers. Professional features from media management to product search, configuration and ordering provide your company with expertise, a strong web presence and supports your branding all along the line.

Offer your customers immediate assistance in case of service and relieve your office staff with attractive self-services and a chatbot that guarantees immediate help. The seamless integration into your ERP allows your customers to independently view orders, retrieve invoices or request quotes in just a few clicks. While your service bot uses artificial intelligence to answer your customers' standard queries on its own, your service team can focus on complex customer concerns - that's Service 4.0!

Hanging on hold or writing countless emails about a request? No one likes to wait and every system change is perceived as an additional annoyance. With a ticketing system, you enable your customers to easily create and manage tickets directly in the customer portal and thus complete the seamless service experience. The highlight: with the help of machine learning, requests are automatically classified and your office staff is sustainably relieved.

We know the challenges of the industry around spare parts and machine management and show how companies can use the digital twin to gain an absolute competitive advantage in the market.

Rethinking spare parts management with the digital twin

The digital twin is the virtual image of your machines and systems and thus the linchpin for process optimization in spare parts management. With the help of 2D/3D models (exploded views), customers can navigate through the machine structure, identify spare parts, call up documents and order them directly. The digital machine file records all documentation of installations and removals on machines and assets centrally and, above all, digitally and also provides valuable knowledge for maintenance and servicing.

SMEs are ready for Industrial IoT! Network your machines in the field and use the evaluation of valuable real-time data for innovative digital services such as condition monitoring and predictive maintenance or develop new business models such as machine-as-a-service. Are you about to enter the world of IoT? We would be happy to support you in the implementation of an IoT hub for the connection to the smart customer & service portal.