cx_37_1920x540

Lindauer DORNIER GmbH

myDoX® is an SAP-based customer portal which the technology leader for web and special machines has implemented with All for One Customer Experience. The highlight: spare parts can now also be found on the basis of 2D drawings, 3D models and the machine structure. This ensures uncomplicated access to components including technical documentation.
  • BRANCH

    Mechanical and plant engineering
  • TOPIC

    Customer Experience

LINDAUER DORNIER - THE COMPANY

Lindauer Dornier GmbH is a family-owned company based in Lindau on Lake Constance. The world-renowned aircraft manufacturer Dornier began building textile machines after the Second World War and, as a technology leader for weaving and special machines, exports 90% of its products all over the world.

Customer Experience

THE INITIAL SITUATION

The goal was the introduction of the customer portal myDoX® based on SAP Commerce and an extension of the SAP standard with innovative functions around spare parts & machine management.

THE CX PROJECT

  • Spare parts finding in the self-service portal in 2D & 3D machine views
  • Spare parts configuration
  • Spare parts ordering with seamless portal integration (incl. stock, price, etc.)
  • Provision of attractive self-services (e.g. download of customer-specific documents)

Do you have any questions?

We will be happy to help you!

Your contact for Customer Experience

Kontakt Thomas Tenbieg
Thomas Tenbieg
  • M: