smart services

Acute service cases in production companies put pressure on everyone involved. Long maintenance work and downtimes must be avoided. Maintenance productivity is seen as the primary optimization goal of a manufacturing company. In addition, plant and machinery manufacturers have to meet customer expectations for cost savings, time optimization, a high first-time-fix rate and higher demands on service experience.

extremely good service

Extremely good service and efficient service management processes have become more important than ever. Because innovative services are the key to sustainable success and the generation of a competitive advantage for manufacturers of machine tools and production machines as well as plant engineers. With the help of digital tools and solutions, you can convince your customers with excellent service performance and build long-term customer loyalty and increase your revenue by using modern up-selling and cross-selling methods.

Take care of smooth, lean service processes, from complaint acceptance to processing. Manage service tickets with extreme accuracy, plan and implement service calls efficiently. A simple service hotline is no longer sufficient. Offer your customers innovative customer service on a wide range of channels and thus ensure a high level of customer satisfaction and trust.

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Learn more about Smart Service 4.0 and how digital service helps you to secure your success in the long term.

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