Field Service & Maintenance
Reduce repair rates
Reduce your repair rates and simplify the daily routine of your service technicians on site using automated and intelligent processes:
Comprehensively informed service staff through centrally recorded and maintained data/information (single point of truth).
Customer data can be accessed via app at any time.
Continuous documentation including master data and deployment history.
Efficient/effective communication along the entire service chain.
Efficient service scheduling
Self Service & AI Chatbots
Improved First-Time Fix Rate.
A high first-time fix rate reduces maintenance costs on the service provider's side and increases customer satisfaction.
Increased Customer Satisfaction.
Satisfaction is maintained precisely when excellent service is provided in the event of damage. The quality of the service contributes significantly to the customer's repurchase decision.
When a service request is received, it is important to respond promptly and repair the damage as quickly as possible. A digital customer portal accelerates the exchange of information in the digital space. And not only reactively: By using Predictive Maintenance, machine messages trigger maintenance at an early stage so that downtime does not even occur.
Correct spare part identification
For any maintenance or repair of a damaged machine, it is important to identify and order spare parts quickly and correctly. To do so, the service engineer needs an overall view of the affected machine.
SAP Field Service Maintenance
We show how you can turn your service business into a profitable business with SAP solutions for field service.
SAP Service Cloud
With the SAP Service Cloud, you can now respond quickly and competently to customer enquiries, process service tickets on time, plan and implement efficient service calls, optimize the scheduling of field staff, and thus ensure a high level of customer satisfaction thanks to a high first-time fix rate by competent service employees. The SAP Service Cloud can be accessed online and offline from a wide range of devices.
SAP Field Service Management
With mobile field service management software, you can transform the entire service cycle: Benefit from increased first-time fix rates, leverage the power of artificial intelligence to strategically plan maintenance activities, and fully support your field service team in preparing and executing their activities. Thanks to standard crowd service functionalities, SAP FSM enables you to respond to service requests faster, in a more targeted manner and in real time.
Learn more about the competitive advantage of SAP Field Service Management or read our e-book on maintenance 4.0.
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