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From the practice

This is how digital transformation can be achieved! Find out what a real customer experience looks like and how we help our customers to achieve sustainable success.

There are many reasons why companies are looking at customer experience. And there are as many starting points as there are solutions. A sales manager wants to replace its CRM, a service manager is looking for a customer and service portal, or the management wants to make the topic part of the corporate strategy and is planning the successive introduction of the entire SAP CX suite.

In any case, they pursue a common goal: ideal customer experiences along the entire customer journey.

CX Success Stories

Digital transformation at first hand. Our customers provide valuable insights into their successful SAP implementations and process optimisations for marketing, sales and service. Find out how you can optimally meet the wishes and requirements of the new generation of customers with regard to a digital customer experience!

AZO presents the new customer portal myAZO®Plus

Digital service portal at Stiegelmeyer - new transparency in customer service

FingerHaus relies on lean processes in marketing & sales

D.A.S. Rechtschutz AG relies on SAP Sales Cloud

Detailed Case Studies: focus on e-commerce & service

What was the initial situation of our customers, what challenges did they have to overcome, and what added value did the CX transformation generate? Find out more in our detailed case studies.

Case Study AZO

Case Study "Facilitating the support of complex plants" AZO GmbH & Co. KG

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Case Study "Ensuring growth with a 360° customer view" Stiegelmeyer GmbH & Co.KG

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Case Study "Open for E-Services" Aug. Winkhaus GmbH & Co.KG

Case Study from Reflexa

Case Study "Made-to-Measure Sunshading" Reflexa-Werke Albrecht GmbH

Detailed Case Studies: focus on sales & marketing

Case Study Fingerhaus

Case Study "The digitalization of marketing & sales at FingerHaus GmbH"

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Case Study "How can streamlined sales processes return the focus to buidling better relationships?" D.A.S. Rechtschutz AG

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Case Study " Enjoyable experiences with a system" Villiger Söhne GmbH

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Case Study "Managing Customer Relationships Digitally" Weber Hydraulik

We now have faster and also more information options that we can make use of. And information is everything in sales. It provides security in the organization, independence from individuals, a closer customer relationship and thus a major competitive advantage over competitors with a lower level of digitalization.

Christian Reiterer, Managing Director Dr. Schilhan Gebäudereinigung GmbH

Do you have any questions?

We will be happy to help you!

Your contact for DE

Kontakt Thomas Tenbieg
Thomas Tenbieg
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Your contact for AT/CH

Kontakt Sandra Fink
Sandra Fink
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