Manufacturing and processing industry

Today's manufacturing companies in metal and plastics processing are exposed to hard global competition, digital transformation and growing quality requirements.

Anyone who wants to survive in today's global competition must be competent, flexible and innovative. Manufacturers of technical plastic products and metal parts in particular are noticing how the business world is turning fast and how customer requirements are changing in a very short time. Better product customization, flexible lot sizes up to lot size 1 are already everywhere in metal and plastics processing.

Do these challenges sound familiar?

Changing customer requirements

Your customers are highly demanding, and customer expectations for individualized products are rising.

Growing pressure of globalisation

Do you also face extreme global challenges, increasingly fierce global competition? Are you under massive cost and price pressure?

Shortened innovation cycles

Do your customers expect constantly changing/new products? Do you realize that you need to incorporate customer feedback directly into the production process?

Increased cost of resources

Do you also recognize that the purchase prices of certain basic raw materials/materials will increase due to material shortages or increased global demand for certain raw materials?

Understand / meet customers across all touchpoints

Do you realize that time is short and you should know more about the needs of your customers, inspire and retain them with individual offers?

Your opportunity - increased profitability through first-class customer service and individualized products

  • The 360° customer view provides your sales and service teams with valuable information such as customer data. This helps to win orders faster and to inspire your customers with a well-informed customer service.
  • Increase customer relationship and loyalty through end-to-end customer experiences, for instance in the form of service and after-sales portals.
  • Proactively plan and control inspections and repairs and increase productivity through intelligent maintenance. Avoid long downtimes of your production equipment through innovative spare parts management and predictive maintenance. Acute service cases are thus reduced to a minimum.
  • You can meet the diversification of the product range and the demand for customer-specific, individualized products by personalized products, variant configurations, and individually tailored quotation creation using the CPQ Configurator. We are happy to support you in the development of a continuous process from quotation to invoicing.


Our customer Aug. Winkhaus reports:

Open for e-services

How Winkhaus supports partners and fabricators with digital services on a B2B/C platform

Our offer




We know the requirements of your industry. As a full service provider, we offer all-encompassing solutions and services that enable appealing quick wins and ensure sustainable success with an in-depth digital transformation.

SAP standard meets innovative add-ons


As a multiple award-winning SAP Premium Partner, we are very familiar with the SAP Customer Experience Suite portfolio. Our developers extend the SAP standard with innovative in-house developments making the solutions even more valuable for you.



We guarantee smooth interfaces in your system landscape and ensure a high level of acceptance in the team with individual adaptations. The simple integration with other products from the SAP portfolio or Microsoft, for example, guarantees the best customer and employee experience.

Competitive all along the line


As a subsidiary of the All For One Group, we have a strong network of over 2,500 experts. We think holistically about your digital transformation and provide reliable answers to questions about leading business IT from SAP, Microsoft or IBM.

Learn more

Learn more about the topics CRM introduction in the manufacturing industry and Challenges Service 4.0.

Do you have any questions?

We are happy to help you!

Your contact for Customer Experience

Kontakt Thomas Tenbieg
Thomas Tenbieg
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