Manufacturing and processing industry
Anyone who wants to survive in today's global competition must be competent, flexible and innovative. Manufacturers of technical plastic products and metal parts in particular are noticing how the business world is turning fast and how customer requirements are changing in a very short time. Better product customization, flexible lot sizes up to lot size 1 are already everywhere in metal and plastics processing.
Do these challenges sound familiar?
Changing customer requirements
Growing pressure of globalisation
Shortened innovation cycles
Increased cost of resources
Understand / meet customers across all touchpoints
Your opportunity - increased profitability through first-class customer service and individualized products
- The 360° customer view provides your sales and service teams with valuable information such as customer data. This helps to win orders faster and to inspire your customers with a well-informed customer service.
- Increase customer relationship and loyalty through end-to-end customer experiences, for instance in the form of service and after-sales portals.
- Proactively plan and control inspections and repairs and increase productivity through intelligent maintenance. Avoid long downtimes of your production equipment through innovative spare parts management and predictive maintenance. Acute service cases are thus reduced to a minimum.
- You can meet the diversification of the product range and the demand for customer-specific, individualized products by personalized products, variant configurations, and individually tailored quotation creation using the CPQ Configurator. We are happy to support you in the development of a continuous process from quotation to invoicing.
TAILOR-MADE CUSTOMER EXPERIENCE
SAP standard meets innovative add-ons
SEAMLESS INTEGRATION MEETS HIGH USABILITY
Competitive all along the line
Learn more about the topics CRM introduction in the manufacturing industry and Challenges Service 4.0.
Do you have any questions?
We are happy to help you!