Machinery and plant engineering
In addition to digitalization, machinery and plant engineering is exposed to growing competition, declining margins and increasingly heterogeneous customer requirements. Improved customization of products up to lot size 1 is one of the most revolutionary changes driven by Industry 4.0.
Do you know the new challenges?
Increase productivity and efficiency
Provide excellent customer service
Trend towards individualization of products/customer offers
Your opportunity - increased productivity, higher EBIT through first-class customer service
Take the opportunity and provide your sales and service teams with valuable information about customers, products, offers, service and even the machine. This helps to win orders faster, process tickets more quickly and impress with individual support.
Thanks to excellent field service, spare parts identification by digital twin and remote services using AR as well as image recognition via Cogintive Services, you can significantly reduce your customers' machine downtimes and failure rates. This will increase your sales in the long term and thus boost your EBIT. Strengthen your customer relationship and loyalty by means of consistent customer experiences, for example in the form of service and after-sales portals.
You can meet the pressure on margins and the need for customized, individualized products through personalization, variant configuration and individually tailored quotations using a CPQ solution. We are happy to support you in the development of a continuous process from quotation to invoicing.
Our customer AZO reports:
TAILOR-MADE CUSTOMER EXPERIENCE
SAP STANDARD MEETS INNOVATIVE ADD-ONS
SEAMLESS INTEGRATION MEETS HIGH USABILITY
Competitive all along the line
From The Practice:
Learn more about the topics CRM Introduction and Challenges Service 4.0.
Do you have any questions?
We are happy to help you!