Gebr. Heller Maschinenfabrik GmbH

The implementation of the myHeller customer & service portal with spare parts management won an award at the SAP Quality Awards 2023. In HR matters, the corporate group successfully relies on SAP HCM.

About Heller

HELLER is both a traditional medium-sized family business and a globally active supplier of innovative solutions for metal-cutting manufacturing, headquartered in Nürtingen near Stuttgart, Germany.
As one of the world's leading manufacturers, HELLER develops and produces state-of-the-art machine tools and manufacturing systems for metal-cutting machining.

Over 2,500 employees and production facilities in Europe, Asia, North and South America ensure reliable delivery to customers. In addition, HELLER is represented in all important markets by its own sales and service subsidiaries as well as qualified service partners.

The customer base includes companies from the automotive industry and its suppliers, general mechanical engineering, electrical engineering, the aerospace industry, power engineering, contract manufacturing and many other industries.

Customer Experience

The project

Heller Maschinenfabrik wanted an expandable foundation for their customer portal that offered room for good ideas and individual paths. The SAP Commerce Cloud therefore provides the framework for myHeller, on which developments from the All for One Customer Experience such as Equipment Viewer and Media Management are installed. With vivid 3D models, customers can find the spare parts they need and order them immediately in the next step. In addition, they have access to important documentation at all times. The option of opening service tickets and viewing the order history is also available in the myHellercustomer portal.

Working in partnership with customers and service providers is particularly important to us. In All for One Customer Experience, we have found a development partner that shares these values and provides the technical expertise for our project.

DR. GERD SCHÖLLHAMMER, MANAGING DIRECTOR OF HELLER SERVICES GMBH

Solutions used

SAP Commerce Cloud
SAP Cloud Platform
Equipment Viewer
Media Management

Project Summary

Customer Experience - HELLER Services GmbH

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Case Study

Exciting spare parts management

To the success story

the commerce project in detail

Web session on the implementation of the portal solution and press release on the SAP award for the implementation project.

Best Practice Portal Introduction Marcel Chokoufe, Head of After Sales Business Development at HELLER Services & Christian Pimienta, Commerce Consultant at All for One Customer Experience in conversation. SAP Quality Award Heller Services was selected as one of the finalists in this year's SAP Quality Award with the successful implementation of the service portal based on SAP Commerce Cloud.

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