GEBR. HELLER MASCHINENFABRIK GMBH
HELLER is both a traditional medium-sized family business and a globally active supplier of innovative solutions for metal-cutting manufacturing, headquartered in Nürtingen near Stuttgart, Germany.
As one of the world's leading manufacturers, HELLER develops and produces state-of-the-art machine tools and manufacturing systems for metal-cutting machining.
Over 2,500 employees and production facilities in Europe, Asia, North and South America ensure reliable delivery to customers. In addition, HELLER is represented in all important markets by its own sales and service subsidiaries as well as qualified service partners.
The customer base includes companies from the automotive industry and its suppliers, general mechanical engineering, electrical engineering, the aerospace industry, power engineering, contract manufacturing and many other industries.
Heller Maschinenfabrik wanted an expandable foundation for their customer portal that offered room for good ideas and individual paths. The SAP Commerce Cloud therefore provides the framework for myHeller, on which developments from the All for One Customer Experience such as Equipment Viewer and Media Management are installed. With vivid 3D models, customers can find the spare parts they need and order them immediately in the next step. In addition, they have access to important documentation at all times. The option of opening service tickets and viewing the order history is also available in the myHellercustomer portal.
WORKING IN PARTNERSHIP WITH CUSTOMERS AND SERVICE PROVIDERS IS PARTICULARLY IMPORTANT TO US. IN ALL FOR ONE CUSTOMER EXPERIENCE, WE HAVE FOUND A DEVELOPMENT PARTNER THAT SHARES THESE VALUES AND PROVIDES THE TECHNICAL EXPERTISE FOR OUR PROJECT.
- SAP Commerce Cloud
- SAP Cloud Platform
- Equipment Viewer
- Media Management
the commerce project in detail
Web session on the implementation of the portal solution and press release on the SAP award for the implementation project.
"We chose KWP because we get all HR modules covered here, so we have a competent problem solver for any HR IT issue."
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