Aug. Winkhaus GmbH & Co. KG
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INDUSTRY
Plastics processing industry, Metal processing industry -
TOPIC
IT Services, Customer Experience
About Winkhaus
Winkhaus - The company
Winkhaus has been impressing its customers with innovative products and competent service for over 160 years. Window manufacturers and dealers, architects, building owners and users around the world value the wide range of services and high quality of Winkhaus intelligent window technology, door locking systems and access organization. Our traditional family business is based in Telgte, Münster and Meiningen, among other places, and has international subsidiaries in eight countries.
IT-SERVICES - THE PROJECT
At Aug. Winkhaus GmbH & Co KG, the SAP landscape is operated from the managed private cloud.
Customer benefits
- Stable operation of the systems
- Compliance and security
- Innovation in the data center included
- No need to build up know-how
- Calculable and transparent operating costs
- Low capital commitment
- Scalability of the systems
- Everything from a single source - one-stop store
CLOUD COMPUTING INSTEAD OF TRADITIONAL ON-PREMISE OPERATION PROVIDES US WITH SIGNIFICANT ADDED VALUE, LOWER ADMINISTRATION AND BETTER SCALABILITY.
CUSTOMER EXPERIENCE - THE PROJECT
THE INITIAL SITUATION
The aim was to create an omnichannel platform that could map the extensive product portfolio, including complex configuration options, in a B2B/C-compliant manner. A dedicated partner portal was to create special incentives for B2B sales and direct contact with end customers was to be expanded in order to provide them with the best possible support from the information search to the purchasing process.
THE CX PROJECT
Efficient product data and media management enable the optimal implementation of the omni-channel strategy and ensure a professional e-commerce presence. The innovative shopping cart tool and the service-oriented partner platform, including integrated inventory management, ensure a seamless customer experience along the entire customer journey.
Solutions used
- SAP Commerce Cloud
- SAP Marketing Cloud
- Media Management
- Download Portal
- Session Monitor
- Translation Management
WITH OUR OMNICHANNEL PLATFORM, WE ENTER INTO DIRECT DIALOG WITH OUR CUSTOMERS AND PARTNERS AND TAKE COLLABORATION TO A WHOLE NEW LEVEL.
