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Software Solution
SAP Intelligent Service Cloud
More service power with AI: Delight customers with fast response times, modern information management and interactive service offerings on all channels.
Combine excellent service with perfectly orchestrated omni-channel communication and provide customer care that inspires. With the SAP Intelligent Service Cloud, you can respond to customer inquiries faster and more competently than ever before by reducing repetitive activities. Machine learning scenarios support you in many ways, such as categorizing and summarizing cases and finding similar cases for quick problem resolution. They process service tickets with pinpoint accuracy, plan and implement efficient service assignments and thus ensure a high level of customer satisfaction. The modern platform technology of the SAP Intelligent Sales & Service Cloud enables companies to use only the service or sales functionalities as required or to exploit the full potential of end-to-end processes.
Description
Excellent service as an image booster
Smart increase in efficiency with Agent Desktop
High degree of standardization thanks to Case Management & Case Designer
Valuable insights from real-time data and predictive analytics
Increase problem resolution rate with the Solution Finder
More than a ticket system
Strongly networked service team
Generating real added value with self-service portals
Full service management
Your advantages
- Agent Desktop & Collaboration Tools
- Case Management & Case Designer
- Solution Finder
- Cross-channel communication
- State-of-the-art ticket management
- Self-service portal for customers
- Knowledge management & collaboration tools
- Real-time analyses and reports, supplemented by predictive analytics
- High-performance platform
- Sales has an overview of current tickets at all times
Nothing is worse than a customer having to explain their problem several times - with the SAP Intelligent Service Cloud, your employees have all the relevant information about a ticket at a glance.
Our services
- Consulting on strategy & license model
- Process consulting: Integration of the SAP Intelligent Service Cloud into your service processes
- Development of a template / prototype with your users
- Implementation and customization of the SAP Intelligent Service Cloud
- Training and workshops for your users
- Interfaces to many SAP solutions, e.g. SAP S/4 HANA (Cloud), SAP ECC and other applications
- Technical support and managed services to relieve the burden on your internal IT
Do you have any questions?
We will be happy to help you!
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