360° Customer View & CRM
Use knowledge all around
Provide A 360° CUSTOMER VIEW. CREATE ATTRACTIVE OFFERS
BUILDING KNOWLEDGE STRATEGICALLY
You can only optimally place product offers that precisely meet the needs and requirements of your customers if you really know your customers and use this knowledge in a targeted manner. To do this, you need relevant, current and powerful data in real time that provides you a 360° customer view and maps the entire customer journey of your customers, from addresses and other contact data to recent purchases.
YOUR ADVANTAGES IN SALES
Central data storage
Transparency & Efficiency
Mobile & offline on the road
Focus on the customer journey
NOWADAYS, CUSTOMERS HAVE TO BE ADDRESSED IN A COMPLETELY DIFFERENT MANNER THAN THEY DID A FEW YEARS AGO. THE DEMANDS HAVE RISEN NOTICEABLY!
RESPOND SPECIFICALLY TO CUSTOMER WISHES. SCORING POINTS WITH TOP AFTER-SALES SERVICES.
VIBRANT CUSTOMER PROFILES THAT ADD VALUE
Fast, automated service processes are almost a given these days. The more you know about your customers, the better you can respond to their individual, acute needs and requirements. This ensures a high level of customer satisfaction, which ultimately develops into a trusting, lively and strong customer relationship. Don't just diligently collect customer data during the sales process, but long after you've closed the sale. The more channels you make available to your customers, the more customer data you can generate and map. Discover the potential of service portals for your business and enhance the customer experience with attractive self-services.
YOUR ADVANTAGES IN SERVICE
Strong customer loyalty
A central platform
State-of-the-art ticket management
Increase data quality
Transparency & Efficiency
ENSURE SUCCESS WITH OMNI-CHANNEL AND AUTOMATION
The introduction of modern CRM software has a significant impact on internal company processes and needs to be well planned. With an experienced partner, you can define milestones for achieving your corporate goals and accompany the path to digital transformation with appropriate change management. We support you in identifying data silos and the work steps behind them and develop a comprehensive strategy for successful dissolution. In this way, isolated customer data will soon become dynamic customer profiles that provide you with actionable knowledge.
SAP SALES CLOUD
Thanks to the intuitive, customised dashboard and user-oriented functions of SAP Sales Cloud, your team will find it easy to maintain data in the system and adapt it to your individual requirements from day one. This means you don't waste valuable time and can start using the system profitably right away.
SAP SERVICE CLOUD
The SAP Service Cloud enables automated service processes, fast response times, modern information management and an interactive service offer on all channels. As a result, you will be able to respond competently and quickly to customer enquiries, process service tickets with utmost precision, and plan and execute service calls efficiently.
ADD-ONS FOR SAP SALES & SERVICE CLOUD
We extend the SAP standard with innovative Apps & Services to make our offer even more valuable for you. Play out targeted marketing activities with our double opt-in service, manage events such as training courses or presentations with our event management app and connect popular tools such as MS Teams or SharePoint to your CRM with our integration packages.
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From the practice
Learn how CRM implementation and international roll-out succeed and how a service portal ensures stronger customer loyalty.
Do you have any questions?
We are happy to help you!