AUTOMOTIVE SUPPLIERS & AUTOMOTIVE PARTS INDUSTRY

Complex supply chains, the transition to electromobility, increasing global competition - automotive suppliers, vehicle parts manufacturers and dealers are currently facing major challenges. In these challenging times, customer experience is increasingly becoming a competitive advantage.

Optimize your customer experience strategy now and rely on centralized customer data, marketing automation, efficient CRM and scalable e-commerce. And win the race for outstanding customer experiences with us.

Do you know the new challenges?

SUPPLY CHAINS AND COMMUNICATION

Supply chains in the automotive industry are complex and globally networked. As an automotive supplier, how do you maintain close and transparent communication with your customers? How do you make reliable commitments in the event of supply chain problems?

GAME CHANGER ELECTROMOBILITY

The transition to electromobility is changing the entire industry. How do you ensure that you can react flexibly to the changing requirements of electromobility and offer customized solutions through proactive communication and close partnerships with car manufacturers? How can you build confidence in your role as a supplier in the electromobility transformation?

COMPETITIVE PRESSURE AND CUSTOMER EXPERIENCE

To survive in a highly competitive environment, it is not enough to convince through price and quality. How do you offer an outstanding customer experience? How do you win over your customers through service and commitment?

DIGITAL TRANSFORMATION AND ONLINE SALES

Are you ready for the digital transformation that requires a new understanding of the customer?How and where do you need to invest in your IT infrastructure and train your employees?How do you score points in online sales of car parts and ensure real-time insights into stocks and orders across all channels?

DATA ANALYSIS AND PERSONALIZATION

Long-term customer relationships are key to success. Can you analyze customer data in a targeted manner and offer personalized products and services to strengthen your customers' loyalty?

THEN THESE ARE YOUR OPPORTUNITIES AS AN AUTOMOTIVE SUPPLIER

for even more satisfied customers and more sales

Outstanding customer experience (CX) is playing an increasingly important role in the automotive supplier sector, especially in the course of the transformation to electromobility. With a central SAP CX platform, suppliers can gain a comprehensive overview across all touchpoints and precisely analyze the behavior and needs of their customers.This uniform database makes it possible to identify sales opportunities immediately, anticipate market trends at an early stage and optimize the customer approach through personalized offers.This not only increases sales efficiency, but also sustainably improves customer satisfaction.

Automotive suppliers need a marketing solution to efficiently automate their communications and tailor them to customer needs. With a customer engagement platform like Emarsys, they can collect knowledge about potential customers and use it for personalized marketing campaigns to strengthen existing customer relationships and - in the course of the shift towards electromobility – also reach new target groups.

Automotive suppliers have always had a close relationship with their customers (OEMs). A specialized CRM system helps to ensure an even closer and more trusting exchange in times of complex supply chains and high innovation requirements. A CRM enables a 360-degree view of customers, their needs and expectations.These insights help to improve customer relationship management, make targeted offers and further develop products in the interests of customers.

An e-commerce solution such as SAP Commerce Cloud enables you to open up new sales channels and increase your turnover. You can address your B2B or B2C customers directly, expand into new markets and simplify the sales process.Different car models, manufacturers, vehicle components and accessories – the SAP Commerce Cloud provides you with various tools to make your product diversity accessible to your customers in a user-friendly way.

Our offer

INDIVIDUAL CUSTOMER EXPERIENCE SOLUTIONS

The All for One Group offers you tailor-made solutions to optimize your customer experience. Thanks to our expertise in end-to-end processes and the use of the SAP CX Suite, we provide you with holistic support for your digital transformation.

VALUABLE ENHANCEMENTS FOR SAP STANDARD

As a multiple award-winning SAP Premium Partner, we know the SAP Customer Experience Suite down to the last detail. Our developers enrich the SAP standard with innovative in-house developments that make your solutions even more valuable.

EXPERT NETWORK FOR DIGITAL TRANSFORMATION

More than 300 companies from the supplier industry rely on the All for One Group. Benefit from the All for One Group's strong network of over 2,800 experts. We take a holistic approach to digital transformation and rely on leading business IT from SAP, Microsoft and IBM.

HIGH USER-FRIENDLINESS THANKS TO SEAMLESS INTEGRATION

Benefit from smooth integration into your existing system landscape and create a platform that efficiently connects front and back office processes. With our expertise in SAP CX, SAP ERP and S/4HANA, we provide you with comprehensive advice along the entire end-to-end process.

Do you have any questions?

We will be happy to help you!

Your contact for Customer Experience

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