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Customer Experience

Create ideal customer experiences and thus promote customer acquisition and sustainable customer loyalty. We support companies in optimally aligning all business processes in marketing, sales, e-commerce and service with their customers - for strong and lively customer relationships along the entire customer journey.

Current topics

cx_54_750x398 CX Conception & Strategy Develop a comprehensive concept with us on all aspects of how customers experience your company - and how you can implement it in terms of processes and technology. cx_27_750x398 Buyer Persona & Customer Journey Define your target group with us in concrete buyer personas and design interactive customer journeys tailored to them along all touchpoints - from digital marketing to customer service. customer_experience_8_750x398 Digital Lead Nurturing Capture the interest of potential customers with tailored offers and track all touchpoints for consistent development of valuable leads. cx_21_750x398 360° Customer View & CRM Get to know your customers better with every touchpoint! Modern CRM solutions support you in data management and in the implementation of perfectly aligned activities for marketing, sales and service. cx_52_750x398 Sales Control & Sales Performance Benefit from real-time forecasts and adjustments and always keep an eye on your customers' growth potential with the digital sales office. cx_16_750x398 Omnichannel & Multiexperience Take advantage of new sales opportunities with an omnichannel approach and create a multi-experience that inspires. customerxperience_4_750x398 Smart customer and service portal Inspire and retain your customers with a B2B platform that is precisely tailored to your business and offers innovative service 24/7. Special functions for spare parts and machine management included. cx_46_750x398 Mobile Field Service Optimize your service calls with smart staff scheduling and route planning and support your field service with mobile access to tickets, spare parts ordering and invoicing.

Do you have any questions?

We are happy to help you!

Your contact for Customer Experience

Kontakt Thomas Tenbieg
Thomas Tenbieg
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Contact us by e-mail