EagleBurgmann
In order to further develop its online shop based on SAP Commerce Cloud, EagleBurgmann, one of the world's leading suppliers of industrial sealing technology, has opted for an agile implementation mode with All for One Customer Experience. Agility is a key success factor, especially for complex IT projects.
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INDUSTRY
Mechanical engineering and operating technology -
TOPIC
Customer Experience
EAGLEBURGMANN - The company
As part of the German Freudenberg Group and the Japanese EKK Group, EagleBurgmann is one of the world's leading suppliers of industrial sealing technology. The company offers a wide range of numerous standard products, customized solutions and diverse services.
Customer Experience
The project
This is agility in action! When the collaboration with a service provider came to a standstill and the online store set up was not convincing, EagleBurgmann decided to switch service providers after careful consideration. In the search for a suitable implementation partner, All for One Customer Experience scored particularly well thanks to its open communication and transparency.
Changing service providers after the introduction of an online store may seem like a bold and perhaps risky move at first glance. For EagleBurgmann, however, this decision was exactly the right one. Together with All for One, the company succeeded in adapting the online store to the set standards within a short space of time.
An agile mode provides qualitative flexibility for realignment.
THE MOST IMPORTANT LESSONS
- Keep proven team coordination and management tools internally (except Excel).
- Constant tracking of usage beyond the go-live (scaling).
- No fear of changing service providers.
SOLUTION USED
- SAP Commerce Cloud
Project Summary
Commerce Cloud - EagleBurgmann
Open PDFYour contact for Customer Experience
