Mobotix AG
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Industry
Electrical industry -
TOPIC
Intelligent ERP & SAP S/4HANA, Customer Experience
MOBOTIX AG - THE COMPANY
According to the slogan "Beyond Human Vision", the MOBOTIX company manufactures digital and network-based video surveillance systems. Everyday challenges in the manufacturing, retail, healthcare, transportation, etc. industries can be easily met with MOBOTIX solutions.
SAP S/4HANA transformation and introduction of Sales & Service Cloud:
How video system manufacturer Mobotix is standardizing its processes, positioning itself more efficiently and developing its own partner portal to accompany SAP Sales Cloud implementation.
SAP S/4HANA
THE PROJECT
- New implementation of SAP S/4 HANA
- Mapping of the complete production, logistics and accounting area in SAP S/4 HANA
- Legacy system: Filemaker (own development)
- SAP modules: FI, AA, CO, PP, SD, MM, QM, WM
- Project duration: April 2018 - April 2019
- Go live: : 01.04.2019
- approx. 180 SAP users
THE HIGHLIGHTS
- Interfaces: LVS Kardex
- Add-ons of the All for One Group: CEP, invoice receipt cockpit, BEX for customs clearance
- Operation: Managed Cloud Service - operation in the data center of the All for One Group
- Clear process alignment via the business process library
CUSTOMER EXPERIENCE
THE PROJECT
Strong partner relationship management and reliable forecasts of the sales pipeline - In order to optimize its sales processes holistically, MOBOTIX AG decided to replace its existing CRM system. Together with digitalization partner All for One Customer Experience, an individual partner portal was developed based on SAP Sales Cloud, which makes collaboration with the numerous sales partners efficient and transparent: From opportunity registration to special partner programs, the platform ensures smooth and targeted collaboration and first-class customer care. In parallel, the SAP Service Cloud was also introduced for transparent service.
The new partner portal is based on the SAP Sales Cloud and seamlessly links pre-sales, sales and after-sales. Partners can reach the specialist department directly via the portal or help themselves via self-services. Documentation takes place automatically.
We think of Customer Centricity holistically. Via the partner portal, we are optimally networked with our sales partners and offer our customers a seamless and individualized customer journey.
SAP SALES & Service CLOUD & THE PARTNER PORTAL
Customer centricity as guarantee for success. As a manufacturing company, MOBOTIX relies on a large partner network in sales and was looking for a digital solution that would provide the best possible support for the sales cycle to the end customer. Together with All for One Customer Experience, a portal was developed which provides all parties involved with valuable real-time data. This portal is linked seamlessly to the CRM and allows MOBOTIX to provide customized support to partners and end customers.
The advantages of the partner portal at a glance:
- Customers can view all tickets and track their status via the partner portal in the SAP Service Cloud.
- Customers are given the option in the service portal to quickly contact the specialist department or to use self services.
- If a service case is forwarded to a colleague or another department, all the necessary information travels with it. Manual data transfer from one system to another is no longer necessary.
- Employees save an enormous amount of time .
- Customers receive a customer experience that meets the high quality standards of MOBOTIX.
