D.A.S. Rechtschutz AG
D.A.S. Rechtschutz AG - THE COMPANY
D.A.S. has been operating in Austria since 1956, specializing in legal protection solutions for private individuals and companies. As an independent legal services provider, it offers comprehensive insurance coverage, professional support from highly qualified legal staff, and legal services such as D.A.S. Direkthilfe® and D.A.S. Rechtsberatung.
D.A.S. was looking for an alternative to another provider because product and implementation partners did not meet the company's specific needs. Together with All for One Customer Experience a concept for the complex data structure & relevant interfaces was developed.
The business model of D.A.S. Rechtsschutz AG is based on a sales channel mix. This consists of employed sales force, external brokers and agents as well as online sales. Together with All for One Customer Experience, a concept for the company's complex data structure was developed. Relevant interfaces to third party systems were considered from the beginning. The primary goal was to achieve a 360° customer view and to increase sales performance. Daily customer care was to be simplified.
- SAP Sales Cloud
- SAP Integration Suite
- Change from contract-centric to customer-centric data management with 360° customer view.
- 3rd party interfaces to inventory management system, claims system, online rate calculator as well as herald.
- Mapping of direct & indirect sales activities
- Mapping of complex role concept
- Special extension for specific DSGVO requirements
Responsible handling of customer data and professional customer care from the initial contact to the claim are our top priorities. Together with All for One Customer Experience, we have taken our sales to a new level.
The advantages of SAP Sales Cloud at a glance
360° customer view
Sales Performance Management
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