CTI Skype for Business (Add-On SAP Sales Cloud / SAP Service Cloud)
You already work with Computer Telephony Integration (CTI), but you are missing an integration that supports your service and communication processes? Especially in times of home office, the need for efficient communication has once again come into focus. Our CTI for Skype for Business helps you to improve your internal and external communication.
MANAGE YOUR PHONE CALLS EASILY AND EFFICIENTLY!
THE INTEGRATION FOR EFFICIENT COMMUNICATION
CTI Skype for Business means pure work simplification for you. For example, our app enables you to display existing information, telephone histories and customer data from your SAP cloud for incoming calls to the respective caller. In addition, you can quickly and easily display all customer details for missed calls and call back quickly with a click. Logging content and recording call notes is also no problem!
- Select contact person directly in SAP Sales & Service Cloud
- View missed calls, including all details
- Start incoming calls and callbacks with just one click
- Data mainteance of your communication partner during the call
- Create call notes in the phone history
Do you have any queries?
We will be happy to help you!
David Molter Head of Product Management