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Mosel Türen Vertriebsgesellschaft mbH

DOOR OPEN FOR MODERN SALES SOLUTIONS IN THE CLOUD Faster order entry, shorter delivery times, better service - at Mosel Türen, the cloud optimizes all sales processes.
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    Customer Experience

MOSEL TÜREN - THE COMPANY

MOSEL TÜREN is part of the Borne group of companies and has been manufacturing doors & frames of high quality for over 65 years. The 92,000 m² production area in Trierweiler is one of the most modern in Europe.

Customer Experience

INITIAL SITUATION

The products are sold through specialist dealers who provide advice to end customers. Orders for doors with the desired configurations are received by Mosel Türen by e-mail, fax or telephone. The internal sales team takes care of pricing and quoting. The confirmed order is then sent on to production. Manual order entry is time-consuming and frequent customer queries keep the team even busier.


A new solution is to digitize sales, automate inefficient processes and open up further marketing opportunities.

FROM THE CUSTOMER INQUIRY TO PRODUCTION AND DELIVERY: WITH SAP, THE COMPLETE SALES PROCESS BETWEEN CUSTOMERS, PARTNERS AND THEIR ASSOCIATED PROCESSORS IS MANAGED EFFICENTLY. THIS IS THE FUTURE OF B2B SALES.

JÖRG FOLLMANN, SALES DIRECTOR MOSEL TÜREN VERTRIEBSGESELLSCHAFT MBH

THE PROJECT

Resource planning has already been carried out with SAP since 2016. Customer data and information on products, categories and characteristics are already stored in the system. Therefore, the choice for the solution to digitize the B2B2C sales processes quickly falls on the SAP Commerce Cloud.

SOLUTIONS APPLIED

  • SAP Commerce Cloud
  • SAP Product Configuration

Your CX contact for DE

Kontakt Thomas Tenbieg
Thomas Tenbieg
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Your CX contact person for AT/CH

Kontakt Sandra Fink
Sandra Fink
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